Cloud 9 Account
Each person attending Jam Cruise will be required to register for an account at Cloud 9 Reservations. You can register for an account HERE. If you have traveled on a Cloud 9 Adventure before, please do not register for another account or you risk losing your valuable trip history!
For each person traveling on Jam Cruise 12, we will need:
Their LEGAL Name (no nicknames), Date of Birth, Address, Phone Number, E-mail Address and the Name and phone number of an emergency contact (someone who will not be attending Jam Cruise 12).
If you forgot your Cloud 9 Account username or password, you can retrieve them by following the instructions HERE. If you still cannot retrieve your account information contact the Cloud 9 Travel Department.
The guest that places the reservation is considered the "lead guest" and is the "owner" of the reservation. As the lead guest, you are obligated for the full cruise fare and the fees of the occupancy level you select during the reservation process. The lead guest is responsible for keeping the reservation payments current. Only the lead guest can add or change a guest in a reservation.
If you know who will be traveling with you prior to making your reservation, have them register before you reserve your cabin and you can add them easily at the time you make your reservation online. If you don't know who your cabinmate will be prior to reserving, no problem, you can add them anytime according to the guidelines HERE.
Any guest who is under the age of 21 must be accompanied by a parent or responsible adult over the age of 21. The guardian must agree to be responsible for the minor and they must be booked in the same or connecting cabins.
ADA Cabin Availability
We have several options available for people requiring ADA cabins. Please call (561) 368-8922 to book your cabin over the phone as these cabins are not available online.